Management
Management philosophy
Unity and progress
Since its founding, all employees of Modetour have worked
hard to share and practice the management
philosophy of harmony and progress.Modetour’s management philosophy is embodied through five detailed goals. In order to become the best travel agency, Modetour's executives and employees are creating a company
where everyone is a manager based on these values.
philosophy of harmony and progress.Modetour’s management philosophy is embodied through five detailed goals. In order to become the best travel agency, Modetour's executives and employees are creating a company
where everyone is a manager based on these values.
Contribution to a happy society
In accordance with its corporate philosophy of living
together with society, Modetour carries out various
social welfare activities to ensure that the company's
profits are equally beneficial to both the company and
its members of society.
Talent with passion
All employees are the pillars and foundation of
Modetour.
Commitment to Customers
Modetour is always open to the voice of customers. The
voice of each and every customer is the power and
source of change for Modetour. Modetour’s goal is to
provide the product that customers want, with the
quality that customers want, when customers want it.
Coexistence management with partners
Since its establishment, Modetour has shared life and
death with numerous domestic travel agencies. The
growth of Modetour is the result of the sweat of
travel agencies in customer bases across the country.
Transparent ethics
Modetour complies with laws and regulations and
upholds transparent management principles.
Management
Ethical Management
Since its founding, Modetour has led the travel industry
with remarkable growth thanks to the hard work of its
employees and partners.
Today, Modetour is formalizing its management policy of
ethical management by announcing it internally and
externally, and is once again leading the travel industry.
Just as a company that does not generate profits cannot
survive, an unethical company can no longer be chosen by
consumers. In order to have a transparent and clean
corporate image and ethical management, Modetour pledges
to comply with the law and ethics in all management
activities and to adhere to the code of ethics.
Customer
Shareholder
Partner
Society
Executives and employees
01
Act legally, ethically and honestly.
02
Respect the interests and rights of customers,
shareholders, and partners.
03
Build and strengthen mutual trust through a transparent
and rational management culture.
04
As a member of society, we play a part in social
development and fulfill our social responsibilities.
By declaring ethical management today, Modetour is laying the
foundation for becoming a global company and announcing its
growth into a world-class company.
Department operation based on ethical management
Grievance Committee
Difficulties or difficulties experienced by employees
while working reporting of unreasonable matters
CS Team
Regarding receiving and processing customer
complaints, prepare company-wide service improvement
plan and conduct training
Management Support Team
Company-wide accounting and management covering
corporations, departments, and individuals legal
support function
Human Resources Department
Ongoing promotion and education of ethical management
Report corruption/fraud
E-mail
audit@modetour.com
Send mail
Phone call
02-728-8590
Postal tip
Modetour Network Management Support Team, 6th floor, 16
Eulji-ro (President Building), Jung-gu, Seoul
Management
Customer Satisfaction
Consumer and Brand Awards
We are constantly thinking about whether we are organizing
all activities that the company performs from the
consumer's perspective and improving related management
activities. Among the management philosophies of Modoo
Tour, we put customer satisfaction as the top priority and
always strive to provide the best travel products to
customers, and all employees are thinking about it
together. Modoo Tour won the 2023 Korean Consumer Target
Premium Overseas Package Modoo Signature Award and the
2023 Consumer Selected Excellent Company Brand Award, and
we promise to do our best to become a travel company that
is trusted by customers.
Modetour starts with the customer's enjoyment and trust.
We deeply remember that the customer's smile and the customer's happy heart are the driving force of Modetour,
and we will do our best with an open mind to impress the customer.
We deeply remember that the customer's smile and the customer's happy heart are the driving force of Modetour,
and we will do our best with an open mind to impress the customer.
01
We will think and act with a customer-centric approach to
improving customer service.
02
We will do our best until the end to ensure customer
satisfaction by listening to even the smallest voice of
our customers.
03
We will continue to research and work hard to become an
unshakable company based on customer trust.
CS Team
Modetour began its full-fledged work on improving customer
service with the Customer Satisfaction Team
in 2006 and is currently working to systematically improve the quality of customer service.
in 2006 and is currently working to systematically improve the quality of customer service.
Service standardization
By standardizing and manualizing services for each
contact point, you can receive quality service
anytime, anywhere.
Understanding customer needs
We identify customer tendencies at any time throughout
the year and actively reflect them in marketing and
product planning, and we take a step closer to
customers through Happy Call.
Strengthening service training for employees
We will regularize employee service training and
foster a service mindset by training in-house
instructors and inviting external instructors.
Strengthening management of key indicators for
customer satisfaction
We will strengthen internal management of indicators
such as SQI and CSI, and conduct objective evaluations
through regular inspections by credible professional
organizations.
Management
Shared
growth
growth
Beautiful travel, happy sharing
It is often said that the goals of a company are the
pursuit of profit and growth.
Travel industry
Effort
for
coexistence
Since its establishment, Modetour has shared life and
death with numerous domestic travel agencies. The growth
of Modetour has been the result of the sweat of travel
agencies serving customers nationwide. For the
development of the industry, Modetour has operated the
Modetour Travel Expo B2B Day and is supporting solutions
for BP agents.
Modetour Travel Fair
Seoul Hotel & Tourism Vocational College
Tour designer
Everyone together
Effort
for
the world
In accordance with the corporate philosophy of
contributing to a happy society, Modetour is carrying
out various social welfare activities to ensure that the
company's profits are equally enjoyed by all members of
the company and society.
We are working to create a warmer society through sustainable social contribution activities such as multicultural family sharing events, love-sharing trips for children in social welfare facilities, and donations to UNICEF through the employee ussuri system.
We are working to create a warmer society through sustainable social contribution activities such as multicultural family sharing events, love-sharing trips for children in social welfare facilities, and donations to UNICEF through the employee ussuri system.
Sharing love with multicultural families
UNICEF fund delivery
Jeju Island Love Sharing Trip